Shipping policy

At Stitch Obsessed, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

  • Order Cut-off Time: 11 PM (GMT-06:00) CST
  • Order Handling Time: 3-4 Business days (Monday-Friday) 
  • Transit Time: 6-8 Business days ( Monday-Friday)  
  • Total delivery time: Estimated delivery time based on customer locations, all destinations: 9-12 business days

Shipping, Processing, and Delivery Schedule for Digital Products

There are some products in this store that are delivered as PDF files. These digital items will be sent to your email as soon as possible after purchase. Due to their nature, they are non-returnable and considered final sale.
Click here to view these products

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with USPS to ensure timely and safe delivery.

Shipping Locations:

We ship within the United States.

Shipping Fee:

$6.95 flat rate for orders up to $74.99  and free shipping on orders of $75 or more.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

  • Verify the shipping address.
  • Check all possible delivery locations at your residence.
  • Ask neighbours or family members if they accepted the package.
  • Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.

Contact Us

Store Name: Stitch Obsessed
Mailing Address: PO Box 242, Marshall, MO, 65340
Email: miriam@stitchobsessed.com
Business Hours: 9:00 AM to 6:00 PM, Monday through Friday (GMT-06:00) CST
Order Cut-off Time: 11 PM (GMT-06:00) CST